14K Gold Jerusalem Pendant

Refunds and Exchanges

Your satisfaction is paramount to us at Yoel's Jewelry. We strive to ensure that every item leaving our store meets the highest quality standards. If you encounter any issues with our products, you may send them back for repair, exchange, or refund.

Return Procedure

To return an item, follow these steps:

1. Contact Us: Within 14 days of receiving your item, contact our customer service department through the Contact Us web form to receive specific mailing instructions. This step is crucial to avoid customs issues that might arise from incorrect packaging.

2. Packaging: Mail the returned item in protective packaging to ensure its safe return.

3. Notification: Once we receive and review your returned item, we will notify you via email and issue a refund to your original method of payment.

4. Exchanges: If you choose to exchange the item for one of a different price, we will apply the appropriate additional charge or partial refund.

Please allow 1-2 weeks for the processing of your return.

Return Conditions

Returns are subject to the following conditions:

• Contact Requirement: Items sent back to Yoel's Jewelry without prior contact with our customer service department will be refused and not refunded.
• 14-Day Limit: Items must be sent back within 14 days of receipt by the customer. Returns after 14 days will be refused.
• Packaging: Items must be returned in protective packing materials, including all original documents and tags.
• Condition: Items must be unused and in the same condition as received.
• Damage: If the item is returned damaged or missing parts, not due to our fault, the repair cost will be deducted from the total refund.
• Non-Refundable Fees: Shipping and insurance fees are non-refundable. The refunded sum will be the total amount paid minus shipping fees and a restocking fee equal to 10% of the item's cost.
• Improper Labeling/Packaging: If the returned item is improperly labeled or packaged, collect-shipment costs or custom-release costs may be charged and deducted from the refund. If these charges exceed the actual refund amount, Yoel's Jewelry will refuse to pay such charges. To avoid this, always contact us for exact return instructions before returning an item.

Non-Refundable Items

The following items are non-refundable and cannot be returned:

• Custom-made items 
• Items with diamonds or engraving
• Personally inscribed items
• Used or damaged items
• Improperly packaged items
• Items altered or resized by a jeweler other than Yoel's Jewelry
• Gold and  rings, which are custom made to size per order

Changes to This Agreement

We reserve the right to modify or replace these Terms and Conditions at our sole discretion by posting the updated terms on our site. Continued use of the site after any changes constitutes acceptance of the new Terms and Conditions.

Contact Us

If you have any questions about our return policy, please contact yoelse18@gmail.com